NEW! OpenStayTM Exchanges

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OpenStayTM Exchanges is the latest development in the Internal Exchange program. Like the Internal Exchange program, this exciting new feature lets you trade your vacation for a different time of year or at one of the other participating Royal Resorts.

What makes OpenStayTM unique is the ability to receive a certificate for a future exchange, based on availablility. Deposit your vacation into the OpenStayTM program at no cost and receive an exchange certificate valid for two years.

You can deposit your unit between 24 months to 60 days prior to the interval/week owned from the first occupancy day of the unit deposited. Once deposited, you will receive an OpenStayTM certificate.

When you are ready to redeem your certificate, select from one of four season types of equal or lesser value to the one deposited.

Steps to Enroll
  • Step 1 – Log into
  • Step 2 – Go to the ENROLL YOUR UNIT tab
  • Step 3 – Select the OpenStayTM Exchange option
  • Step 4 – Choose the unit/week from which you would like to enroll
  • Step 5 – You will receive confirmation via email and/or regular mail
Steps to Redeem
  • Step 1 – Log into
  • Step 2 – Go to the STATUS UPDATE tab
  • Step 3 – Click “Redeem Certificate” in your ACTIVE CERTIFICATE from the list of contracts deposited
  • Step 4 – Search your desired options for travel from the available inventory displayed
  • Step 5 – Click on BOOK NOW and enter your credit card information to pay for the exchange fee
Royal Resorts MÉXICO
  • The Royal Cancun
  • The Royal Islander
  • The Royal Sands & Spa
Riviera Maya
  • The Royal Haciendas

  1. Interval Servicing Company, LLC operates an Internal Exchange Program (“The Program”), where qualified members are able to choose one of the following services: a) Regular Internal Exchange (“Internal Exchange”). This service allows members to enroll their units into a pool, and based on availability confirm an exchange and use other member’s units. b) Open Stay Exchange (“Open Stay”). This program allows members to deposit their units and obtain in return an Occupancy Certificate (“The Certificate”) that would grant them the right for up to two years to redeem and occupy a unit of equal or lower sleeping capacity to the one enrolled, based on The Program’s available inventory.
  2. Only units submitted by affiliated resort members in good standing can participate in “The Program”. Confirmed exchanges are based on units with the same sleeping capacity; however, you have the option to request a lower sleeping capacity.
  3. Units lend by the owner, or enrolled in any rental, resale or external exchange program are not allowed to participate in the “The Program”.
  4. “The Program” is fully automated through a propriety computer system on a first come first serve basis. In some cases exchanges requested during holidays and other high seasonal periods will be more difficult to confirm.
  5. Unit location is not a priority; a beachfront unit may be confirmed into an off-beach unit. Unit assignment is not guaranteed.
  6. For the “Internal Exchange”, exchange requests may be submitted with a minimum of 31 days prior to the interval/week requested or the interval/week owned, whichever occurs first. For the “Open Stay” said minimum deposit period is 60 days prior to the interval/week owned. For both services the maximum deposit period is 24 months from the date the request is submitted. Interval Servicing will acknowledge receipt of the exchange request via e-mail. For the “Internal Exchange”, thirty (30) days prior to the interval/week date requested or the interval/week owned, whichever occurs first, all pending unconfirmed requests will be cancelled and the unit submitted will be returned to the member.
  7. Once the exchange is confirmed, a non-refundable fee will be charged. For exchanges requested via the website ( the fee is $149 US Dollars. For exchanges requested via fax or mail, the exchange fee is $179.00.
  8. For the “Internal Exchange” and the “Open Stay”, once an exchange has been confirmed the trade is FINAL. For the “Internal Exchange”, you may cancel an exchange request only prior to a confirmed exchange. For the “Open Stay”, once “The Certificate” has been issued, the trade becomes final. A confirmed exchange cannot be cancelled as subsequent confirmed exchanges would be affected.
  9. Confirmed exchanges may not be rented or externally exchanged.
  10. Under the “Internal Exchange”, should the confirmed exchange become inconvenient, a new exchange (re-trade) request may be submitted with an additional exchange fee (applicable fee applies) using the confirmed exchange as the offered unit. Under the “Open Stay”, should the exchange become inconvenient, the exchange will be canceled and the certificate will be reinstated. A new exchange may be submitted with an additional exchange fee.
  11. If you are confirmed for an exchange and have not been billed for your club service fee/maintenance fee; you will be contacted by an Interval Servicing Repr esentative to assist you in collecting the fee. Once paid, this will finalize your exchange confirmation.
  12. Please Take The Exchange Confirmation Paperwork To The Resort As This Will Expedite The Check-In.
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